Q1. What is the payment term?
A:T/T,Western Union, Trade Assurance,L/C .It is 50% deposit as usual, but this can be negotiated.
Q2. How can i believe that after payment you can send the goods to me?
A: If we did not send the order out after receiving the payment,you can make a complaint on Alibaba,Alibaba will judge for you; we are trustable and reliable supplier.
Q3. If we want our own logo on the product or special design,is it possible?
A:Yes, we supply OEM & OEM service
Q4. What is your delivery time?
A:It depends on your order quantity and requirement. Usually, it is 1-3 days for samples and 7-12 days for batch orders.
Q5. What is your MOQ?
A:Our MOQ is 2 pieces, but this can be as per your need, we will recount the price base on your order quantity.
Q6. Can I get sample to test at first?
A:Yes, you can. We will return you the cost of sample when you have batch order.
Or we can offer it for free if big order is confirmed.
Q7. About the shipping cost?
A:When we calculate the shipping cost for you, we will use the cheapest and safest courier.
Q8. How does your company do regarding quality control?
A:Our QC team will do strict quality control inspection before shipment to assure best quality.
Q9. What can I do if I get the products with bad quality or broken?
A.If it's not your responsibility to break them, then we will replace for your without any extra cost.
Warranty period of product is 6 months. If you have problem for the item after sale, please feel free to contact us.
Q10. Sometimes I also want order other stuffs,could you please help me purchase it ?
A: No problem, we will corporate with you, and we have offer this service to our customers for long time. Thank you for your trust.