1, Q: Are you a factory and where it is? A: Yes, we are a factory, our factory name is Shouguang Shenglin Wood Co., Ltd, and it is
located in Shouguang city, shandong province, China.
2, Q: What's your advantage compared with other suppliers?
A: We are a factory, we can delivery the goods in time. We have 26 years production experience for kids furniture especially in cot/crib.we are professsional in this field.
3, Q: Can I only order one piece for my baby? And what's you MOQ?
A: 1. Sorry, we are not the retailer, only 1pc order is not accept.
2.The MOQ is one 20ft container, it is accept with mixed model quantity.
4, Q: How can you control the quality?
A: 1. we have 3 QC person to check quality before the shipping.
2. we accept the third party like SGS, ALS to do the goods inspection when sample or bulk order.
5, Q: Do you accept my own design?
A: Yes, OEM is accept, the quantity should be at least one 20ft container.
6, Q: How can I get a sample to check the quality?
A: 1. We will make a sample invoice for you to pay sample cost.
2. After we finished sample, we will arrange DHL/UPS/TNT/Fedex to delivery to you, but the freight cost
will be paid by you.
7, Q: Can I visit your factory before order?
A: Yes, we are welcome you to visit our factory, please let us know your schedule in advance.
8. Q: How about your after-sales service?
A: 1. We will send you new spare parts together with your next order if it has quality problems . but please provide pictures for our reference.
2. When we shipping, we will put spare hardware to the carton.
