1) Q:Are you a factory manufacturer or a trading company?
A:Manufacturer :100%. Located in Dongguan for more than 14 years. Welcome to our company.
2) Q:How can I get sample?
A:If you need a sample before placing an order, we will charge you for sample making and shipping according to your products. We sometimes refund the sample fee. When you place an order after, we will make samples for you free of charge. After you confirm the samples no problem, we will start mass production.
3) Q:How can we get a quote?
A:After we get the specifications of the product (material, size, shape, color, quantity, finish, etc), we will quote you our
best price.
4) Q:What format do you want your design document to be?
A:If you can provide your artwork, it is best to provide PDF or AI files. If you can't provide it, we can have our designers
design it for you.(But if the design is too difficult, we may charge some design fees)
5) Q:What's the delivery ?
A:About 7-10 days for sample delivery and 20-25 days for bulk delivery. (The timing is based on the simplicity and difficulty of the product)
6) Q:Do you have price list ?
A:None, all our packaging are customized.Little change will also make the price change. We can quote you according to your detail request.If no details,we can send you price range.
7) Q:How to make sure high quality ?
A:We'll send you the latest videos and pictures at any time. If there is any quality problem, we will make it again for free and then send it to you, but the freight needs to be paid by the buyer.
8) Q:Do you have it in stock? Do you send free samples?
A:None, as a factory, warehouse space is limited. We'll keep a few samples for our visiting customers. In general, free samples will not be sent, but special cases can be sent, but the buyer needs to pay the freight.
9) Q:What's your payment terms?
A:PayPal, telegraphic transfer, Western Union. Payment guaranteed by Alibaba is also accepted. Full payment is required for amounts less than $5,000. For an amount over $5,000, you can pay 30% down and the product pay the balance on completion.