1. What is your terms of payment? We will recommend our customer to use different terms of payment based on difference in quantity of order. Less than 1000 USD, generally choose the PayPal ， Western Union，or Alibaba More than 1000 USD, generally choose
telegraphic transfer or Alibaba If you need the detailed terms of payment, pls contact us.
2. What is terms of delivery?
Generally EXW, FOB, FCA,other delivery terms, please contact us.
3.How do you delivery your goods to me?
By DHL, TNT, UPS,FEDEX with Air freight, Ocean freight, Truck freight. The best shipment way according to the actual situation.
4. Do your products have qualitycertification? How long is the warranty time?
All of our EV charging products posses with CE, TUV certifications. Usually, the warranty time of EV charger cable is 1 year, 2 years for Wallbox EV charger.
5. How do you deliver your goods to me? How long will it take?
We have various ways of shipment for customers to choose, DHL, TNT, UPS, Air freight, Ocean freight. If not have the
special requirements, the weight of products less than 50kg will be arranged by DHL (5-7 days), the weight of products more than 50 kg will be arranged by Ocean freight (30 days). Some stock will be shipped within 3 days , But pls note that this is just the time of transportation, Our producing time will be varied from 5 days to 12 days due to the quantity of order, the level of busyness in production line.
6. What is OEM service can you offer?
Logo,Color,Cable, Plug, Connector,Packages, and anything others you want to customized, pls feel free to contact us.
7. How is your product quality? In case of problem occurs, what should I do?
Firstly, we sell our products for many years, we have the professional engineer team in this field. Moreover, our products have to pass strict inspections and repeated tests before they go out, rate of fine variety is 99.98%. If it is the quality which lead tothe failure in use, we will take place the new one for free.
8.How do you make our business long-term and good relationship?
We keep good quality and competitive price to ensure our customers benefit; and also we respect every customer as our friend and we sincerely do business and make friends with them, no matter where they come from.
