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Q: Are you a trade company or a manufacturer?

1). We are the SGS approved manufacturer specialized in all kinds of LED products, which can accept OEM and ODM.

2). Our main products are including LED pet product, LED sport series, LED festival gifts and party accessories, LED traffic items. 

Q: How to get a sample to check quality?

1). Samples can be provided according to your requirements, send us designed file and specifications, we will make the exactly sample for you.(Such as your logo, size, packing etc)

2). For sample fee, we can refund it once you placed an order with MOQ 100pcs.

3). Sample lead time is 2-7days.  

Q: How to place order and bulk order lead time?

1). Placing an order directly on Alibaba with RTS or Assurance Trade, or make the advance payment once got the PI.

2). We start to produce the bulk order after receiving payment and confirming everything for the order.

3). We send you the products photos to confirm or you can arrange the third party to make the inspection, and then finish the balance payment before delivery.

4) The lead time of bulk order will according to product schedule and can be negotiated if you need the goods urgently.  

Q: How to do payment?

1).30% deposit in advance,70% balance before shipping.

2).Payment terms: T/T, ,PayPal, Alibaba Trade assurance  

Q: How to do shipping?

1). We can ship the goods by air cargo, by express, by sea freight shipping as you request.

2). We can ship the goods to Amazon FBA directly, also can do DDP,DDU,CIF as you like.

3). We have our own agent for shipping. Or can go with your agent. 

Q: How do we deal with the complaints?

1). If you have any complaints or suggestions, please feel free to contact us, we will solve your problem within 24hours.

2). Welcome to give us your feedback on line.