03. How long does it take for an order to arrive ? We will process the orders in RTS promised delivery time once the payment confirmed[ We encourage RTS online payment and will ship out in 15 workdays as promised]. Via Alibaba Standard Shipping & Express Shipping, we suggest you choose standard shipping, which may take 15-35 business days, while express shipping may take less than 1 week. If you're still not sure, just contact us. We're happy to help.
04. What's the minimum wholesale quantity and the Lead Time for RTS order? The supply price competitive ?
We accept three types of buyers: 1) Group Buyers, 2)Small quantity dealers and 3) Clients with local stable distribution channel resources.
05. If you meet followed issue, please contact with us by chat box or email with order numbers and details, we will try our best to help:
Wrong Item Received/ Damaged Item and Low Quality / Missing Orders/ Double Billing.
06. Is there a lot of competition to become LIVALL's mini dealer? How will LIVALL support our operation ?
First of all, not only dealer we welcome, also for group procurement.
Sincerely, there is no absolute success business, there is no absolute profit, all depends on how you see the significance of Healthy Cycling and you'll see the market advance. We hope that you're not only engage in distribute wearable business, a also love outdoor free Cycling. hould believe that the crownd around must have the person, who also needs the products, Wish you're not trading, a promoting healthy trending lifestyle. We are the supplier in the field of intelligent Smart wearable headset Helmet. we've keep reasonable profit margin to mini client.
Driven by a large demand in the market and the need to incorporate advanced smart technology, we provide customers with high quality smart helmets that have value-added solutions. We are dedicated to making every effort to help our partners attain target market and gain high recognition from their users as well as achieving long-term business development. so, if you're big company, or listed company, the Cooperation conditions and price Negotiable.
07. What's the minimum order quantity? Do you have sample prices ?
The minimum order quantity we support is 8pcs/color/item/order. We deliver the goods according to FCL without dismantling. We have two ways for sample choosing, or you can research the official website of LIVALL shop on AliExpress.com to purchase sample with online retail price, after paid, you can receive samples as soon as possible.
Second, you can register your information and get the sample discount coupon from us. Within 2days complete payment, Freight prepaid.
08. I have not received goods. What can I do ?
Please Track the parcel to check the package status:
According to our past experience, the majority of the packages will be delivered within the time frame promised by the seller. -If your package does not arrive by the promised time (PST), please open dispute and we will help you then. We appreciate your patience. -If it is over promised delivery time, there is no tracking information, package is returned to seller/hold in customs/shipped to wrong address: You can open a dispute to apply for a refund on the 11th day after the order marked as shipped by clicking here to find the order and open dispute, we will step in if you cannot reach an agreement with seller in 5 days. Kindly Reminder: By opening a dispute we could secure your payment from being released to the seller and it would not affect the normal delivery of your parcel at the same time.
- If it is over protection time, but still not received the goods:
Since you cannot open dispute as you have not open dispute in protection time, you will need to contact the seller for help. Also we highly suggest that, next time, you open a dispute in buyer protection period to claim refund.
09. How to place a sample order?
Please noticed, Only "RTS Small Batch "section place small orders. By Reviewing FAQ question No 01, you'll find the On-line Order entrance.
10. Can I get a refund or exchange? What should I do if I find problems with the goods I received?