Q1. Are you manufacturer or trading company ?A : Professional manufacturer of led therapy lights.
Q2. Can you do ODM as we request ?
A : We as a manufacturer prefer OEM and ODM .
Q3. How long does it take to produce ?
A : 1-7 business days for sample orders depending on our stock ; Hot model generaly are in stock which can be shipped within 3 business days . 10-20 business days for bulk order depending on order qty .
Q4. How do you handle quality issue ?
A : 24-month warranty . We will send you assessories to fix the lamps if quality issue due to Kinreen's responsibility .
Q5. How long does it take for red light therapy to work?
A: It is not an immediate miracle transformation that will occur overnight, but it will provide you with ongoing improvements that you will begin to see in anywhere from 24 hours to 2 months, depending on the condition, its severity, and how regularly the light is used.
Q6. What is the difference between RED and Near-infrared light therapy?
A: Red and Near-infrared light therapy are exactly the same except for two differences: Red light is visible and Near-infrared light is invisible. Near-infrared light penetrates into the body deeper than red light.
Q7 . How often do I need to use red light therapy?
A: This depends on the condition you are treating and the device you are using. For most conditions, daily use for at least two weeks is recommended, followed by a one or two weekly maintenance regimen.
Q8. Do I need to continue to use the light as much when I start seeing results?
A: Yes. Just because you're seeing results, it doesn't mean that your skin cells are finished doing their jobs. It's just that the results of their efforts are starting to become something you can see or feel. Keep up the treatments until you reach your goal level of results. Then you can start a weekly maintenance schedule.
Q9. How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity.
For defective batch products, we will repair them and resend them to you or we can discuss the solution i ncluding re-call
according to real situation.