Q1. Can I place a sample order?
A1: Yes, we welcome sample order to test and check quality. Mixed samples are also acceptable. Please contact our sales for a stock list.
Q2. What about the lead time?
A2: A sample order requires 3-5 days; mass production time 2-3 weeks, depending on the order quantity & styles.
Q3.How do you gurantee the quality?
A3: We have our own inspection team, if the defective rate is above 2%, we will take the responsibility for any quality problems caused by our side.
Q4. How long the plating color will be keep?
A4: Water Plated color usually keep 6 month, vacuum plated color usually keep 1 to 2 years. Depends on the customer's wear.
Q5. Do you offer after-sales warranty service?
A5:Yes, about fading, crystal fall off and other quality problems, we offer half to 1 years after-sales warranty service, but you need pay the shipping fee.
Q6. What's the monthly capacity?
A6: Our capacity is 300000 pcs per month.
Q7. What's the standard of the material quality?
A7: Our material can pass ROHS, SGS, CE.
Q8. The jewelry design and logo can be customerized?
A8: Yes, just send is the design you prefer or you can also choose from our selection.
Q9. Do you have any MOQ for custom order?
A9: Yes, we do have a MOQ for custom designs. It depends on the specific designs. So please contact us for more details.Q10. What is the payment term?
A10: Our payment term are Trade Assurance, T/T, Westernunion, Moneygram and L/C at sight.
Q11: How to deal with the faulty?
A11: Firstly, our products are made with strict quality control to ensure that each piece you receive is golden piece.
Secondly, for any defective product, we will offer you credit, replacement or refund.
