1. Q: How to order?
A: Step 1, please tell us what model and quantity you need;
Step 2, then we will make PI for you to confirm the order details;
Step 3, when we confirmed everything, can arrange the payment;
Step 4, finally we deliver the goods with in the stipulated time.
2. Q: When will make delivery?
A: Delivery Time
-Sample Order: normally 3-7 days as per different models;
-Stock Order: 3-7 days after receipt of the full payment;
-OEM Order: 10-35 days after receipt of the deposit.
3. Q: How about your After-sales Service?
A: During the warranty period, if you find any defective accessories first time, we will give you the new parts for free to replace in the next order, as an experienced manufacturer, you can rest assured of the quality and after-sales service.
4. Q: What is your available payment term?
A: T/T, Western Union, Paypal, Money Gram, L/C at sight.
5. Q: What price terms is available for you to do?
A: EXW, FOB, CNF, CIF, DDU etc.
6. Q: Transportation
A: Transported by DHL, UPS, EMS, Fedex, Air freight, Sea freight.
7. Q: What's the main business scope of Reelen?
A: We are professional manufacturer and exporter of kinds of transformers, ac reactors, EMI filters, AVRs, LED drivers, Switching Power supplies, PID Temperature Controllers etc.
8. Q: Is it available for your company to make an customized product?
A: Yes, please let us know the detail technical data, we will try the best to make for you.
9. Q: which is loading port?
A: If not specified, the loading port is Ningbo port.
10. Q: May I ask for exclusive agent right in my country?
A: We welcome you to be our long term cooperator in this field. As we have strict principle to entitle the exclusive rights, we suggest placing trial orders first to test your market. If the response is really good, we can talk more on this point.
11. Q: Is OEM welcome by your company?
A: OEM is warmly welcome by our company.
Hope we both parties will benefit a lot through the cooperation.
12. Q: What is warranty on your products?
A: AVR: in 1 year warranty
Transformer: 1 year warranty
Ac reactor: 1 year warranty
EMI filter: 1 year warranty
Switching power supply: 2-3 years warranty
Temperature controller: 1 year warranty