Q1: Are you a factory or a trading company? We are a professional manufacturer of food dehydrators. The company was established in 2008 and has 13 years of industry experience. Welcome to visit our company.
Q2: Is the dryer easy to install? Do you provide professional technicians for installation and debugging?
We can arrange for technicians to install on-site. You only need to pay for our technicians’ flight tickets, hotel and accommodation expenses. Due to our dryer's simple installation, more than 95% of customers will choose to install it by themselves. We will provide a complete manual and installation video. If you have any questions during installation, you can contact us directly by WhatsApp. Our technicians will Online guide installation.
Q3: Can the product be customized according to our production capacity?
For different projects and different requirements, we can provide customized services according to your requirements. For brand dealers, we can also provide OEM customized services.
Q4: This is my first import. If I place an order from your company, how can I ensure that the order is safe?
We are a verified company by Alibaba. We support payment methods such as the letter of credit and trade assurance to ensure your payment safety.
Q5: How can I ensure that the machine I received is intact?
First, before packaging, we will confirm that the product is not damaged, and second, we will pack it according to standard methods. If it is damaged, please take a photo for evidence after receiving the goods and contact us as soon as possible. We have purchased transportation insurance for you, and the insurance company or shipping company will be responsible for it!
Q6: How is the quality of your dryer?
All our products have passed the CE quality inspection. It is produced in strict accordance with national and international standards, and each machine is tested before leaving the factory.
Q7: How long is the warranty period of the machine?
We promise that each machine will undergo professional debugging
Q8: Can I be your distributor?
Sure, if you want to become our distributor, you can contact us for authorization, and we will forward inquiries from your area to you for follow-up. Expecting to cooperate with you shortly.