Q1:where is your factory?A1: Ningbo hegmeibo Technology Co., Ltd. is located at No. 277, Yingfeng North Road, Linshan Town, Yuyao City, Ningbo City.
Q2: Are you a comprehensive supplier of injection molding machines, molds, robots and auxiliary equipment?
A2: Yes, we can provide complete solutions according to customers' requirements.
Q3: How about the quality control in your factory?
A3: there is SOP on the UK chart, and all production steps must be followed. Each machine must run automatically for at least 72 hours and must be carefully checked before shipment.
Q4: Do you provide pre-sale service?
A4: Yes, we have an experienced pre-sales team to support our customers, not only in machine, mold and auxiliary selection, but also in water, electricity, plant machine layout, etc.
Q5: How about after-sales service? Can you send engineers to our country to help debug and install the machine?
A5: of course, we have many experienced overseas technical engineers who will help you install the machine and support the training of workers.
Q6: When is the delivery time of the machine?
A6: in fact, the delivery time of the machine depends on the choice of the machine. Generally speaking, the delivery time of standard machine can be within 1-2 months.
Q7: How long is the warranty period of this machine?
A7: the warranty period of the whole machine is 12 months, and the key parts are determined according to the situation.
Q8. Do you provide spare parts for the machine?
A8:Yes, chart will provide customers with a set of standard spare parts, including heater, filter, screw head, screw washer,inspection ring, seal, etc.