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1) Do you own the actual factory being used to make this product or are you using a subcontractor factory?
Own the actual factory. Have solid wood flooring factory , and engineered flooring factory.

2) How many years has this factory been at this particular location?

From 1996s.more than 10 years.

3) What is your products?
Our main products is oak,acacia,merbau, kempas, taun , oak, birch, jatoba,cumaru chiese teak okan,ash etc.Aslo different style such as regular finish,Handscraped and Brushed finish with various colors is available in our collection.Aslo supply the wood door and stairs,wood accessories.

4) What is the number of employees at the factory? Is this seasonal or all year? 

About 180 all year for solid wood flooring factory
5) How many years has this factory been manufacturing to export ?
19 years

6) What are the markets you presently sell to and in what volumes?
North America,russia,japan,slovina,and so on
7) What are the names of the factory's key customers in the U.S. / Canada / Europe?
JOHNSON ,HAWA,GUOYA BAMBOO,COUNTRY WOOD FLOORING, APLOD,MAGESTIK, SENNORWELL, NISSIN AND SO ON
8) Did your customers ever ask claims to you because of bad quality or bad installation?
So far we did not get any serious claim from overseas or domestic,we are facmous for our quality and services.Some of our customers were introduced by the customers who have been in deal with us.And they all knew that our production is under the supervision of ISO9001 international quality system and ISO40001 international environment management system,each exported of solid flooring was strictly inspected by our quality-control.Be sure that we are the best supplier for you to cooperate with.And be sure that we can do better and better because of your coming and cooperation.
In case there is a claim,we will require our client to provide the related information about it (the samples for bad quality,the pictures for bad quality flooring,related testimony,the related loss which you are suffered).After negotiating carefully,we will agree on a reasonable amount for your loss,we will deduct your loss amount from your next order.