Q: What is the MOQ?
A: 5 cartons for each item. (5 CTN is the smallest qty for commercial inspection. Order qty lower than 5 CTN will be sent by express, which is very expensive. We only recommend you to purchase 5 CTN for each item if you’ve never imported them before.
Q: Can I get a free sample for evaluation?
A: Yes, we provide a free sample for testing, but the shipping cost will be afforded by your side. To ensure you get the sample promptly, the parcel will be shipped by Express. If you have any preferences, please let me know.
Q: What products do you have?
A: We produce all the bubble tea ingredients such as Non-dairy creamer, Concentrated juice, Tea and beverage, Flavor Powder, Tapioca pearl, Popping boba, Jelly, etc. More information, please look through our online shop.
Q: Are all the products are exporting allowed?
A: All the items are allowed to export on our side. But it doesn't mean that all the items can be imported by you. It depends on your country's importing policy. To some customers, especially those from European countries, there might be some special certification needed in the clearance process. If you are a professional food item importer, please tell us your certification requirements before you place the order. If you don't know what might be needed in clearance, please email us for more support. We have been doing the food exporting for years, some experiences might help.
Q: How do I place the order?
A: There are 2 kinds of products in our shop: RTS lines & Customizing lines. Most of our products are Customizing lines.
· For RTS lines, you can add the products to your cart directly and pay online just like shopping on Amazon, eBay, etc. Once we received your order and payment, we will deliver the goods asap.
· For customizing lines, you need to contact us and tell us all your requirements before you place the order, making sure all the details including the certification, the qty, package and other documents might be needed. You can pay by T/T, L/C, and can also issue the payment online.
Note: Most of our products are Customizing lines because the standard varies from countries to countries. Most of the countries have strict requirements on food items importing. It's more complicated than other items, but don't you worry much about it. Our products are good for most of the standards of the world, our factories are all ISO22000, ISO9001, HACCP certified. We are professional on it.
Q: What export & import profile can you offer?
Basic:
· Bill of landing (B/L)
· Proforma Invoice (PI)
· Packing List (PL)
Optional:
· Sanitary Certificate (issued by the governmental custom lab) (we can offer it for free)
· Health Certificate (issued by the governmental custom lab) (we can offer it for free)
· COA (issued by our factory) Tell us if you want the COA issued by a designated lab
· others might be needed...
Note: Issuing the "optional" certifications might cost. If you purchase a small qty, some of the cost need to be counted on you. Please understand.
Q: Payment terms
A: T/T (30% prepayment before production and 70% before delivery from the factory) or L/C payment is acceptable for us.
Q: Packing
A: It depends, for the solid item, we use bags, for juice items, we use cans or plastic pallets. Look through our store to check the current package. And we can do customized packing. Email and tell us your requirements.