Q1: Can i get some samples?A: Yes, we can supply the free sample, but the shipping cost be paid by our customers.
Q2: How to start orders or make payments?
A:We always accept payment via T/T,paypal,Western Union and Trade Assurance order from Alibaba. Sorry that
we can't accept VISA credit card, you can choose trade assure order from Alibaba.com, which can protect our both sides' benefits, such as punctual shipment, good quality and payment transaction.
Q3: How to confirm the Product Quality before placing orders?
A:(1).We can send you our product specification along with test standard for your reference
(2). We supply free sample for customer to test and confrm the quality then start production.
(3). Tell us the detailed product specification what you need, we can develop a tailored product to meet your special demands.
Q4:What's your MOQ?
A:Our MOQ is 20kg. But usually we accept less quantity such as 1kg on the condition that sample charge is 100%
paid.
Q5: How about delivery leadtime?
A: 1-7day.
Q6:Is there a discount?
A:Different quantity has different discount.
Q7: How do you treat quality complaint?
A:First of all, our quality control will reduce the quality problem to near zero. If there is a real quality problem caused by us, we will send you free goods for replacement or refund your loss.
Q8: How to contact us ?
A:You can chat with us by Trademanager&Skype Online. You can choose your interested products and send inquiry to us. You can dial our telephone directly, you will get our reply. Send Email to us.
Q9. How long time do I receive the goods?
A: It depends on your location and shipping method. For small order, please expect 5-7 days by DHL,UPS,TNTFEDEX or EMS etc. For bulk orders (heavy cargo), please give us 5-8 days to arrange air shipment and 20-35 days for sea shipment.