1. Q: What is your warranty ?
12 months product warranty, but lifetime for services.Free Non-consumable components will be provided if any performance failure occurs within 12 months caused by non-human damage.

Tensile Testing Machine

2. Q: How-to vedio provided ?
Yes, if required, our engineers will record a specialize how-to video for you.

Tensile Testing Machine

3. Q: 1.Are your company a trading one or a factory? 
Yes, we are a manufactured factory+ trade (integration), focusing on test instruments field.warmly welcome to visit our plant(factory), we also support OEM and ODM.

Tensile Testing Machine

4. Q: After an order is placed, when to deliver?
Generally about 25 days.Please be aware that our production lead times depend on specific items and item quantities.

Tensile Testing Machine

5. Q: What about the warranty with after - sales services?
12 months warranty. Besides,we can help you to repair your problem controller freely,even it's not from our factory. What you need to do is to send us the controller. After the warranty, the professional after-sale service team will provide perfect technical support,and help customer solve problems encountered while using our product, handles guest problems and complaints in a professional and timely.

Tensile Testing Machine

6. Q: What about the services and product' quality?
Each instruments must be carried out 100% quality examination and test when shipping and delivery goods.
Product use training, each of our product provide video training to show you how to install & operate. Engineers would be go abroad to training, repair and others help you need.

Tensile Testing Machine

7. Q:what about the packing of equipment?
Covered with air bubble film before put the machine into the stanard exporting wooden case, 
which not only has good shock absorption, impact resistance, heat sso has the advantages of nontoxic, odorless, moisture corrosion, good transparency etc.