Q1: Are you a factory or a trading company A1: We are a professional rechargeable lithium-ion battery and LifePO4 battery manufacturer located in Shandong. We passed ISO9001:2008 quality system certification.
Q2: Can I have samples to test? And what is lead time for sample order?
A2: Yes,we can supply samples,the lead time for samples is 7-10 days.and buyer pay for sample cost and shipping cost.
Q3: Do you provide after-sales service?
A3: Yes,the warranty is 3 years, if any quality problems on our side in this period, we can send new one as replacement.
Q4 What is your company's advantage?
A4: We only supply high level quality of lithium battery and we guarantee on-time shipment,we also provide excellent after sales service.
Q5: Do you accept OEM/ODM?
A5: Yes,it is available.
Q6: What information do you need to make a customized battery pack?
A6: We need the details below: 1. Size of the battery pack you need in mm. 2. Capacity of the Battery pack. 3. Voltage of the battery pack. 4. Max discharge current. 5. Cable and connector types you need. 6. Casing and Terminals if required. 7. Any protection circuits you may need.
Q7:Are you battery real capacity?
A7:All of our battery cells with Grade A,100% new and real capacity.
Q8: What kind of certificates do you have?
A8: We can provide CE,ROHS,FCC,IEC62133,MSDS,UN38.3.
Q9: What is your lead time for the mass production?
A9: General speaking, about 25-30 days depending on different items after getting down payment and confirmation about the samples.