FAQ
Q1: Where does hair come from? Is that Processed?
in general hair metarial from the Brazilian ,Pervian ,Malasian ,Indian hair for you to choose.Because we unprocessed virgin hair
so no need much chemical process ,only has been washed by water, shampoo and conditioner by workers, dry naturally by the wind.
Q2: Is your hair virgin hair? Can it bleach to 613 color?
Yes. our hair can be bleached, It is recommended that you wash and condition it regularly after coloring.
We do not suggest you bleach it to too light color ,it will damage the hair life ,after bleach to light blonde the hair will be
more easy sheding and tangling and not so long lasting with the natural color hair.
Q3: Why does hair getting shedding?
1. A little shedding is ok After washing like our own hair, please nurse with some hair oil, then the hair will be silky and
soft.
2. Choose the wide-toothed comb; comb it gently so as to prevent shedding.
3. Too high temperature may damage the hair.
Q4. How long does the hair last?
Hair will be no tangle no shedding with proper care. Clean and condition the hair regularly, hair will last 12 months.
Q5. How do know the hair is 100 human hair?
We gurantee it is 100% virgin cuticle aligned hair. It is easy to tell by burning and smell: When it is burnt, human hair has
white smoke and smells like wool burnt, and it turns to ash.
While synthetic hair will be a sticky ball after burning and will show black smoke.Moreover, human hair may have very little gray
hair and split ends. It is normal but not a quality problem.
Q6. What is your payment terms?
We accept Alibaba Assurance,Paypal, Escrow, Money Gram, Western Union, T/T, or Local Place in Nigeria,South Africa, Ghana, Zambia,
Cameroon, please kindly check send us the MTCN.
We also need your receiver name, address, phone number, zip code, email, so that we can delivery our hair for you at first time
when we receive your full payment.
Q7. What type of hair care products should I use?
Olive oil will be a good choice to keep the hair healthy.
Q8:Why are my hair extensions getting tangled?
A : due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist
for more help.
Q9 : Why the colors of hair extensions don`t seems exactly as the pictures show or description says?
A : Different monitor have different displays. The same color number may have a little color difference. You could dye the hair if
you need different color.
Q10. Is the hair virgin unprocessed?
A: Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.
Q11. How can I order one more bundle?
A. You could place an order first, do not pay, leave a msg about what extra length you need, contact the seller to adjust the
order amount so you could pay.
Q12. How long is the processing and shipment time?
A: There will be a 24-hour payment verifying time by aliexpress, we will ship the goods within 24 hours after the verifying time,
shipment will take 3-5 days.
Q13. Why my order is frozen? What can I do?
A: It is payment security problem, please check with your bank why they block payment on aliexpress.
Q14. I cancelled my order, why I still do not receive the refund?
A: After the order is cancelled, it takes about 7 working days for alibaba to process the refund.
Q15. What is your Returns/Exchange policy?
A: All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still
attached. Unravelled or used bundles could not be returned or exchange.