Q- May we customize the products in our requirements?
A- Of course, customize service is our advantage, we have our own R&D team so no need to worry about customization.
Q-How can we get sample to test quality before placing larger order?
A- We are glad to inform that our Sample department can dispatch sample/samples to check the quality on client's FedEx, DHL, UPS, TNT, ARAMEX account.
Q- What is the normal lead time?
A- For available stock items, usually we dispatch the goods to our client within 5-8 days after receiving the payments, and if client is customizing the products then delivery time will be 40-60 days after receiving your payment, it depends on the total quantity required.
Q- If my quantity is large, can I get discount?
A- Kindly contact us, we will provide you our best price as per your quantity and requirements.
Q- What can we buy from you?
A- All Kind of Indian Handcrafted Home Decor and Serving Products of Mother of Pearl Inlay, Bone Inlay, Horn, Wooden, Resin, Metal, Stone Etc.
Q- What is your quality and after sale service?
A- We are very confident in our products and service, and we inspect every single piece and then pack them very well, so usually you will receive your shipment in very good condition, if you really have some problem, please contact us, we will handle that within 24 hours.
Q- What is your packing way?
A- In general we provide Export Standards packing, whereas we also provide customized packing as per buyer's requirement.
Q- What is your shipping terms?
A- We can arrange shipment by Sea or by Air according to client's requirement, further we would help to choose the best and efficient shipping way according to client's detailed requirements or as client will suggest.
Q- How do you control the quality?
A- We do quality testing before starting the bulk production, also there is strict quality control system in place to ensure good quality to the client. Also, we always request our customers to inspect the goods before shipping.
Q- What is the payment terms?
A- For small order, full payment at the time of placing order. For bulk order, 40% deposit in advance and balance paid before the shipment.