High Quality Metal Plastic Ball Transfer Unit Ball Caster

Q1: How can I get pricing?
A1: Email us OEM No. (Samples or drawings provided be preferred), quantity you need, if any specific material or surface treatment required. We will send you quote within 48 hours.

Q2: How do I get samples?
A1: If we have product in stock, free sample could be provided. If not, we will send over similar product for reference, or make sample for approval with additional cost.

Q3: What is your payment terms:
A3: Our payment term is 30% in advance, and 70% before shipping against copy of B/L. We accept PayPal or Wire Transfer.

Q4: What is your shipping terms:
A4: We could arrange shipping by ocean to your nearest ocean port, or to your door. Air Freight is also available. We could help take care of all the import procedure. Ocean freight takes around 25-40 days, and air freight takes 3-7 days.

Q5: Do you test your products before shipping, what if there is any quality problem?
A5: We 100% test our products before shipping. If any quality problem does happen, we will replace all the faulty ones at our shipping cost, or refund to you.

Q6: What about lead time?
A6: For first order, usually lead time around 45-60 days. For repeat order, usually around 30-45 days.

Q7: Do you make custom parts?
A7: Absolutely definitely YES! Outperforming the factory original is what we do. We could make parts according to your sample or drawing, and we could offer suggestions on how to design the products to make it stronger!

Over 5 years experience,we can provide professional solutions for customers.

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