1. Q: What are your factory's main products ? Main Products: Bubble Waffle Make, Stick Waffle Maker, Ice Cream Cone Maker,Poffertjes Maker, Creper Maker, Taiyaki Maker, Tokiwado Maker, BBQ Grill, Griddle, Warming Showcase, Chocolate Warming etc.
2. Q: How long and how to get sample from you ?
1) We can make as per your request, please provide us artwork in PDF to follow, you only need to pay for the transportation freight and the products sample cost, but once bulk order placed, we will refund you the sample cost;
2) Sample lead time: about 15 days ;
3) Sample payment: we accept sample payment sent by West Union, paypal, T/T;
3. Q: Can the logo or company name be on the products or package?
Sure. Your logo or company name can be on your products by stamping, printing, embossing, die casting, coating or sticker. For package, Logo can be printed, tagged, labeled or sticker.
4. Q: What's the Best Price You Can offer?
The best price depends on the order quantity. please leave us a message with your purchase details sush as Quantity, Specification etc. We will respond you within 12 hours.
5. Q: How Can I Get Protected If I Trade With You Company?
1) We are a legal and registered company in China. We are also Paid Members of Alibaba;
2) You are welcomed to use Alibaba Trade Assurance Order which can give you a full protection;
3) You are also welcomed use Secure Payment of Alibaba for small Orders;
6. Q: What are your after-sales service?
1)Any user who buy our products of kitchen equipment series will enjoy 1Year warranty;
2)If the machine broken under warranty, we will send some spare parts for repair, such as heating element and thermostat. You just need to pay shipping cost. Video of how to replace parts will be sent to you if needed;
3)You can buy some spare parts. We will send it with machine together so that you could replace in time;
4)If the product is not covered by the warranty, our customer service still warmly serve for you. If it need to replace parts of the product, we only charge parts fee and transportation cost;
