Q1. Do you have warranty on the products?
A1: We have 1-year/2-year/3-year/5-year warranty based on different products.
Q2. How can I get a sample for quality test?
A2: You can ask the sample order to test and check quality. And the sample is free, you only need to charge the shipping cost and the shipping cost can be refunded after order confirmation if the quantity can meet our MOQ.
Q3. What's the lead time for mass production?
A3: Our usual practice is around 25~30 days after we get the deposit.
Q4. What are the terms of delivery?
A4: We accept EXW and FOB. You could choose the convenient and cost-effective ones for you.
Q5: How to Make Payment ?
A5:30% deposit , 70% balance payment before delivery. We accept payment by T/T , Alibaba pay and so on.
Q6: How about your quality control system?
A6: All the lamps will be tested and keep lighting for 24 hours to test its quality reliability, and it'll be 100% tested again
before packaging, all of our products will pass strictly QC procedure before shipping.
Q7. How do you ship the goods and how long does it take to arrive?
A7: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 5-7 business days to arrive. Airline and sea shipping also
optional.
Q8: How to deal with the faulty?
A8. All the products are under strict quality control to ensure defective rate less than 0.05%. During the guarantee period, if
any problems , we will send new one or spare parts with your next shipment.