Q1: Are you a factory or trading company?
A: We are manufacturer with more than 8 years label producing experience..
Q2: Where is your factory? How can I visit there?
A: Our factory is located in Hangzhou City, About 50 mins distance by bus from XiaoShan Airport.
Q3: Can I have a sample order for this item?
A: Yes,we welcome sample order to test and check quality,mixed sample also acceptable after confirmation, freight collect.
Q4: What payment methods your company accept?
A: T/T, Paypal, Western Union and Alibaba Trade Assurance.
Q5: Why the label not shows the color & content after printing?
A:Confirm your printer is inkjet printer (require ribbon to print) or thermal printer (heat sensitive),you can advise us yourprinter brand and item then choose the suitable material.
Q6: Why is the content that I print looks not clear & fuzzy?
A:Use alcohol prep pad to wipe the printer head & the dust inside of machine first.
Q7: What about the lead time?
A:Sample need 3~5 days,mass production need 30days after deposit receipt.
Q8: Do you have any MOQ limit for this order?
A: Pls check MOQ with our sales,1pc for sample checking is available
Q9: How do you ship the goods and how long does it take arrive?
A: We usually ship sample by DHL,UPS,Fedex,it usually takes 3~5 days to arrive; Airline,Train,Sea shipping for mass prodcution,around 30days.
Q10: Do you also accept custom order for the labels?
A:Sure, Any size, color, shape, package, core can be customized as your requirements, we can design for you as specified.