Q1: Are you factory or trader?
A: We are professional factory in Zhong Shan City with 13 years production experience.
Q2: Can I have a sample order?
A: Yes, we welcome sample order for testing, mixed samples are acceptable. Sample cost can be returned after get your mass order.
Q3: What about the lead time?
A: 7-10 days for regular sample orders, 15-20 days for custom sample orders, 18-30 days for mass production .
Q4: Is it OK to print my logo on led light product?
A: Yes, we offer OEM and ODM service, it’s acceptable for mass production order.
Q5: What’s your payment term and delivery term?
A: Normally we accept T/T and L/C, 30% deposit and balance before shipment, delivery in Shenzhen Port, if any other requirement, please contact with your service person for negotiation.
Q6: Do you offer guaranty for your products?
A: Yes, we offer 3~5 years warranty for the whole LED Office pendant lights and led Linear Lighting range.
Q7: How to deal with the faulty?
A: Firstly, we have strict IQC,IPQC,PQC,FQC,OQC procedure, strict quality control system.