1. How do you control the quality?
Our quality inspection is divided into three parts, incoming material inspection, production process inspection and pre-shipment inspection. Incoming materials inspection is based on technical requirements and technical drawings to check whether the incoming materials meet the requirements. Production process inspection is divided into first inspection, patrol inspection, full inspection and 3% random inspection. A 1% random inspection will also be carried out before shipment.
2. How do I get a sample?
Our cooperation starts with a sample that you’re satisfied with. Please contact us on Alibaba.com or send us email at info@cntczm.com or add our WeChat and WhatsApp and share your company and project info. Our staff will follow up and proceed with the sample. We will keep your contact info confidential.
3. How long does it take to have the sample?
Normally it takes around 7 days to produce the sample and around 5 days for delivering by express shipping like UPS/DHL/FEDEX. If you prefer less expensive shipping, we also have other shipping methods for you to choose from.
4. What’s your MOQ for the LED lights?
We have no MOQ for our LED lights. We quote based on the quantity. Please feel free to contact and ask for the latest price list. Again, we will keep your info confidential and will not keep sending you spam emails or message even if you don’t choose to purchase from us.
5. Are your LED lights fully customizable?
Yes, from the die-cast aluminum casing to LED driver, every component in our LED lights is customizable. We also laser print your logo on the LED lights and customize the packaging according to your design. If you would like us to design for you, we would be happy to do that too.
6. Do you provide photo and video for marketing use?
Yes, we have our own cameraman and photography studio. We can shoot the photos and videos of your product for you.
7. How do you deal with defected products?
Our LED lights undergo strict inspection before they leave the factory, and the defect rate is controlled below 0.1%. If defective products do occur, we have an annual inspection-free compensation quota for old customers whose purchase amount reaches a certain number.