Q1: How to confirm the Product Quality before placing orders?
A: By sending you via our available samples. Or if you have special requirement on the goods, we can prepare samples according to your requirement and send to you for your confirmation.
Q2: Can you supply free samples?
A: Yes, we can provide some free samples, only the shipping cost have to be on the customers' account. You can either pay us the shipping cost or arrange a courier to collect the samples.
Q3: What's the MOQ?
A: For the high value product, our MOQ starts from 1g and generally starts from 10g. For other low value product, our MOQ starts from 100g and 1kg
Q4: Is there any discount?
A: Yes, for larger quantity, we always support with better price.
Q5: How to place an order and make payment?
A: You can send our your Purchase order (if your company has), or just send a simple confirmation by email or by TradeManager, and we will send you Proforma Invoice with our bank details for your confirmation, then you can make payment accordingly.
Q6: How do you treat quality complaint?
A: All our products are strictly tested by our OC, and confirmed by QA; unqualified material will not be released to customer.
In case any quality problem is confirmed to be caused by us, we will replace the goods or refund your payment immediately.
