Q:Are you the manufacturer or dealer?
A: We are a hair factory that has a history of more than 15 years. And Checked We can provide directly wholesale factory price. Welcome to Xuchang Hairmii!
Q: Where does your hair come from? Is that Processed?
A: For the hair normally from the Asian countries, We have Brazilian hair grade, Pervian hair grade, Malaysia hair grade ,and Indian hair grade hair for you to choose. Because we use the top quality remy hair and virgin hair, so no need much chemical process ,only has been washed by water, shampoo and conditioner by workers, dry naturally by the wind.
Q: How do you maintain the quality of your hair in so high demand?
A: We have professional worker team to check and control the hair quality. Always a pre-production sample before mass production; Always final Inspection before shipment;
Q: Why you are offer me this price?
A: 100% human hair, no synthetic, no animal hair, The factors affect on price is hair texture, craft, amplitude, length, remy and smoothness, quantity.
Texure - which country hair come from;
Craft- machine or handmade, straight or curl, whether dye or not;
Amplitude-how many percent of short hair;
Length- how long the hair do you need;
Remy or no-remy
Smooth or not
Hairmii to be honest seller, focus on long-term cooperation relationship, please believe fair price for you
Q: Can you offer me free samples?
A: Case1: Provide each new customer with a 10 inch free sample or a $5 sample voucher. Please contact our sales manager for details.
Case2: Accept pointed to item, and will be refund your sample fee after your orders total amount is charge 10 times;
Q: How long the lead time? How long the delivery time?
A: Lead time, ready to ship, there usual send out 24-48 hour;
Lead time, custom samples or trial order, usual 3-5 working days;
Lead time, mass order, contact to negotiation;
Delivery time, according to your choose shipping way, by FedEx, UPS or DHL. Normally need about 2-3 working days to USA. 3-4 working days to UK. And 5-7 working days to Africa and other countries.
Q: Why the shipping fee is so high?
A: The shipping fee is from shipping agent, we cooperate specific shipping agent and got better price; Shipping fee is decided by shipping way and tariff (partly countries shipping agent can be help to clearance import tax for you)
In addition, express first 0.5KG is very expensive. For example 4 bundles shipping to USA need $20 shipping fee, and per bundle need $5 shipping fee. If you buy 200 bundles, they shipping to USA just need $200, so each bundle just need $1 shipping fee.
Q: What is the Minimum Order Quantity?
A : The MOQ is one; but you will get more discount for more quantity.
Q: how about texture and quality?
A: Thick and longer, no shedding or matting, no smell, very lush and silky
In-sale Service
Q: What can I buy from you?
A: Hair Extensions & Wigs & Bundles & Hairpieces.
Q: How many bundles for a full head?
A: 12"-14": 2 bundles;
16"-20": 3 bundles;
22"-28": 4 bundles or more
Q: Can they be straightened, curled?
A: Treat it like your own hair and take very good care of it, then normally it could last very long time up to 2-3 years. Many customers prefer Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair, because they are beautiful and unprocessed which make them last longer than any other kind of hair.
Q: Can I dye or bleach the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, use a good quality hair dye and test a small sample first please.
Q: Is your hair virgin hair? Can it bleach to 613 color?
A: Yes. It is in its natural color tone, but can be dyed to achieve your desired color results. Prior to coloring, we recommend doing a strand test per each set. We do not suggest you bleach it to too light color, because it will damage the hair very much even with good skill, after bleach to light blonde the hair will be more easy shedding and tangling and not so long lasting with the natural color hair.
Q: How to choose the correct for me?
A: The first step is to find out if your client needs hair dye;
The second is to find out if she wants how thick hair;
The third is to find out what style of your customer want;
The fourth is to find out how to measure closure frontal and 360 lace.
Q: How long does it last?
A : This hair can last for very long time depending on how you maintain it. Treat it like your own hair and take very good care of it in order to use longer. If you buy 100% virgin hair and take good care of the hair, it can last for over one year.
Q: What is Virgin Hair and Remy Hair?
A: Virgin hair is a form of human hair, which has never been colored or permed. It is 100% natural virgin unprocessed hair that all the cuticles remain intact. Remy hair is a premium segment of the virgin human hair. The cuticle layer of the hair remains intact and runs in the same direction to prevent any kind of tangling and retaining its own natural look.
Q: What kind of hair do you have?
A:Straight, Natural wave, Body wave, Loose wave, Deep wave, Water wave, Loose deep, Kinky curly, Bob, Fumi, Funmi
Q: What textures do you have?
A: 100% virgin hair, Real human hair, Brazilian hair, Indian hair, Chinese hair, Mongolian hair and so on.
Q: Is the hair processed chemical or steam?
A:No chemical processed and we produce the texture by steaming process.
Q: Do you manufacture packaging & label, or logo?
A: Yes, And we can custom your logo package.
Q: What is the different between 1b-natural and natural color?
A: 1b-natural color is 1b color and can be dye to 30# color. More black shiny and more cheap. Natural color is off black color, a little brown. It can be dye to 27# color, and will dye faster than 1b-natural. More expensive.
After-sale
Q: Why are my hair extensions getting shedding or tangled?
A: The reason your hair extensions are getting tangled could be dryness, oil & dirt build-up, salt water and not combing daily. Make sure to wash and condition your hair at least once a week, comb the hair daily and use hydrating drops.
Q: Why the hair has grey hair?
A: As virgin hair, we keep its original state. We will pick out the grey hair before packing, but kindly understand there might be some minimum exist in the bundle
Q: Quality of hair product?
A: Completely 100% virgin hair without any mix. Some clients may talk about the dry ends when they receive the hair, we would like to clearly state that it's perfectly normal for human virgin hair to appear in this way, for it just loses the nutrition and health care for some time. Here's how you could do with this: nursing it with some hair oil or other conditioners. There won't be negative effects on the quality of hair.
Q: Why the colors of hair extensions don`t seems exactly as the pictures show or description?
A: Different monitor have different displays. The same color number may have a little color difference. You could dye the Brazilian virgin hair if you need different color.
Q: How do I know if the hair is human hair?
A: Human hair has natural protein. It is easy to tell by burning and smell: When it is burnt, human hair has white smoke and smells like wool burnt, and it turns to ash.
Q: Can I go swimming?
A: You may go in swimming pools and hot tubs. It is best to wash hair right after swimming. Avoid getting hair in salt water as the salt can take all the moisture out of the hair and it will lead to tangling of the hair. Never braid your hair and go in saltwater. It is best to wear it down. Add a spray in conditioner after swimming.
Q: What type of hair care products should I use?
A: Treat this hair just as if it was your own hair.
1. Use good quality shampoo and conditioning products.
2. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners.
3. You could use gel or hair spray to keep the curls in place, but make sure to wash your hair and not leave in these products in for a long time.
4. Olive oil will be a good choice to keep the hair healthy.
Q: Can I wash the hair?
A: you can wash them as you would your own. Shampoo and conditioner. Because the hair is not attached to your scalp, it is not getting the oils it should be. We also recommend using a hair treatment on them every few weeks.
Q: Can I blow-dry the hair?
A: The extensions can be blow-dryed on low setting, but it is not recommended to do it too often.
It is best to let your hair extensions dry naturally after washing them. About the tariff The price of our products does not include the import tariff of your country. However, we have many modes of transportation that can help you to clear customs and pay customs duties. Please contact our business manager to help you choose the best mode of transportation.
Q: How to measure hair?
A: Hair bundle needs to be measured after stretching into straight. The closure, frontal, and 360 has two measurements, one from the top of lace and one from the end of lace.
Q: What is your Returns/Exchange policy?
A: All returns will be considered on a case by case basis. All hair must be in the original packaging with all labels still attached.