1. How to place an order?
a. Check the price on website or connect to us via email: info(at)vietnamesehairs.com or send message to us on website, to isms or whatsapp.
b. After order made, we will need few hours to few days to prepare hair for you, time required will be informed immediately to you.
c. You make payment, then we will ship the hair to you!
2. Is there a minimum order quantity?
Yes, Minimum order quantity = 500gram Total, you can select one or more than one hair type.
3. Discount available for big order?
Yes, depends on hair type and quantity ordered.
4. Where is the product shipped from? What is the cost of shipping?
Products mostly shipped from Vietnam, the price mentioned in website is FOB price (Incoterm 2010)
You can:
a. Come to Factory to take the hair in Vietnam
b. Come to showroom in Bangkok (Address: Building BKS, Soi 23 Ramkhangheang street, Bangkok, Thailand) please inform 1 week before the day you take the hair as we transport hair to Bangkok weekly
Shipping:
a. Sample order or small order: Ship via DHL, UPS, EMS, FedEx, customers could suggest or choose carriers and all shipping expense will be directly care and informed by carriers to both parties transparently
b. Big order: We can use air cargo to save your expense, will be discussed in detail depends on various countries customs and habit.
5. Shipping time?
a. Express: 3-4 working days
b. Cargo: 5-7 working days
6. How to make payment?
a. Bank transfer, TT
b. Cash to our dropper in Bangkok, Berlin or other locations depends on your country
c. Western Union/ Money gram
d. Paypal/ Escrow
7. Can I return hair?
Yes - if the quality of the hair is not as both sides discussion or you found some abnormal things with the hair, please inform us immediately with clear photo/video of the unboxing the hair package
8. How many days it will take for my order?
a. Sample order: 2 hours for raw hair and process hair (complicated order not in the portfolio might take 1 to few days, which will be discussed in detail)
b. Main order: Processing speed: 50kg/days for raw hair, 30kg/day for processed hair
c. All procedures for shipping will be completed in the same time of the preparing hair moment.
9. Rather than the hair which shown in website, can I make special order?
Sure, give your description and sample we will investigate the time of processing required and the expense specifically
10. I noticed that some of the bundles have a slight lighter hair color than other bundles I have ordered previously. I also discovered a few grey hairs present, is this normal?
Absolutely. This is perfectly normal. Please understand that 100% pure Virgin hair is untreated hair. It comes from various donors. Some donors are older than others and vice versa. Each donor will have a different hair curl pattern and hair color ranging anywhere from an off black to a natural brown color, and yes, even a few gray strands here or there. At no time will virgin hair bundles ever look the same because all hair is not donated by the same person. What is always consistent is the raw and natural quality of the hair. The gorgeous texture and gentle blend that it has with your own natural hair.