Q:Are you factory or trading company?A:We are factory and manufacture.
Q:Where is your factory located?Can I visit your factory?
A:We are located in Liaoning,you can fly to Shenyang airport.We can pick you up from the airport or your hotel.Welcome to visit us!
Q: How to place my order and what is the payment term?
A: Please pay the deposit then we will start to build your machine. 30% T/T deposit and 70% T/T balance payment before shipping.
Q: What is the port of delivery and how long is the delivery time?
A: Port of Shanghai. About 35-50 days. Export standard wooden box packaging.
Q: Machine easy to operate and install? Is it necessary to send Joy engineer to my factory?
A: We will ship full assembly machine, easy to operate. We think it is unnecessary to send our engineer. We will send you user manual, video to guide how to operate the machine. Besides these we also supply our support online by email, WhatsApp, Wecom and Skype. Normally, our customers is able to run the machine successfully.
Q: What is the language on the touch screen display? Can use other language?
A: English and Chinese. Yes, we can add other language.
Q: Is capacity of the machine adjustable? And the filling amount adjustable?
A: Speed of the machine & Filling amount are adjustable. Adjust on the touch screen display.
Q: Can i inject nitrogen into the capsule?
A: Yes. Nitrogen gas supply by user.
Q: What is the material of the machine?
A: The frame of the machine is stainless-steel, we paint and cover by stainless steel. Can be updated to stainless steel. The mould material is aluminum. All parts contact with product are made of stainless steel.
Q: The Optional Device(s) or Feature(s) in Page #2 are included in the price of the machine?
Jack: The price is for the base model machine, all the optional device and features are not included.