Q1:How can I pay the order?
A1:Usually we accept Ali Pay,T/T, Western Union and Paypal. If you want to pay via other terms, kindly contact us.
Q2:When can I receive the product?
A2:If we have it in stock, goods will be sent in 7 days. If we have none in stock, it will take us 3 to 10 days to get the order ready. Usually express takes 7 to 15 days to reach the destination.
Q3:How about the warranty?
A3:Normally we offer 12 months warranty, depends on products, some products have 10 years warranty, Contact us for more details.
Q4:There are many unqualified battery and charger in the market, how can you make sure your quality control?
A4:We have past CE/FCC/UL/RoHs/UL... We have QC department for product quality.
Q5: Do you offer OEM, ODM service?
A5: We have a Technical department support your any idea, for thousands of cooperative partner. OEM accept and offer confidentiality agreement "business secret contract" for your design safe.
Q6: How will your company control product quality?
A6: We strictly control the quality of our products, and repeatedly check every detail to ensure that the best quality products are delivered to you.
Reminder
1).Warranty period:5 years(from the date of successful delivery),if the single battery capacity less than 80% initial
capacity,take the test pictures or video to us,we will replace it or give satisfied solution.
2).If any miss or damaged for the shipping.Please contact us firstly, then send us the picture or video to check. In case of loss
of cargo or the battery is damaged and can not be used or there is a greater risk of use, we will communicate with buyer if resend
it or replace it or refund the product cost.If buyer send back the cells to seller,buyer should pay for the shipping cost.
3).These situations not provide return nor refund
a. After the assembly or assembly process happen any problem, such as the protection board connected to the wrong wire burned
lead to battery damage, charger failure, the assembly error or unbalanced assembly, etc.
b. For damage caused , such as battery bulge/welded, battery pack without protection BMS caused by charging.
Tips:
*These products can support wholesale customization, please contact customer service for detailed solutions.
*please consider before taking orders, place order means you have agreed. thank you for your cooperation!