1) Q: Is USER SDT a factory or simply a trading company?
A: We are a TRUE OEM/ODM factory. Please read our COMPANY PROFILE, for more information on this issue.
2) Q: What payment methods are available to me?
A: We accept most oft the payment methods, but mainly accept T/T, L/C, Western Union and AliPay
3) Q: How long is the warranty time?
A: 1 Year on the panels and 3 years on the electronic controller boards.
4) Q: I have not done business with USER SDT before, how can i trust your organisation?
A: Our company has been on Alibaba.com for almost 7 years, which is longer than most of other digital advertising suppliers. We've been a golden supplier for years. Our certified products also show how we are serious about our exports, for example, CE,RoHS,FCC, ISO9001. Our Trade Assurance Limit is over $1,200,000 USD and growing, this shows how our partners trust us!
5) Q: What are the shipment terms and delivery times of your company?
A: Delivery / production time is directly affected by the size of the order. Also, please be aware, some factories may not advise you, but after the production delays, you might be facing a few more days delays before catching your sea or your on-board flight departures. ( might be anywhere from 3 to 7 working days). Again, depending in which season you are shipping.
6) Q: Do you give any discounts ?
A: Prices are directly affected by the quantity. Simple ratio's, cost more to produce small qty and samples orders then
largerones. We have many ways to help our partners when starting the sample processes. Make sure to ask your Key Account MGR on how we can make you save some charges.
7) Q: I would like to add my company logo on your products, is this possible?
A: USER SDT is an OEM / ODM factory to start, we customize on a regular basis products for many large retaillers and brands. If your order is at the below 10 units, we still can consider this as a SAMPLE order, some fees might apply for the logo
prints.Different methodes are used for logos, please ask your Key Account MGR for more information on this issue, we will surely find the right solution for you!