Q1: What's the difference between the BTC, CA, PRO series in our product listing?
1> BTC, CA series is wince system, No GPS, No Wi-Fi, No RAM.
2> CA series have CarPlay and Androidauto.
3> PRO series’ system is Android, has RAM & ROM, has GPS and Wi-Fi.
Q2. Why the car radio can't be turned on?
1> Please check the Voltage of the car radio: DC 12V
2> When you test this car radio, you can combine the red and yellow wires and connect them to the positive side of the power supply. Black wires to the negative power supply.
3> Replace the same type of insurance to test the car radio.
Note: Must use our power cables to connect the radio, don't insert the original car plug directly into our machine.
Q3. Why will the car radio show "No Signal" when reversing?
1> Please check if the camera's wire is properly connected to the car radio.
2> Note: The video port of the rear camera must insert the "CAMIN" port of the car radio.
Q4. Why does the camera display "!" and "Can't watch video while driving" when I use a USB to watch videos?
1> Please turn off the "Video Warning" in the settings, then it will be OK.
Q5. Why haven't sound from car radio when playing music?
1> When you are not using our original audio cable, please check if your audio cable is suitable for our radio.
2> Please check if there is any collision between the wires.
3> If the wire is connected, there will be no sound when the speaker cable touches the speaker cable. There is no sound too when the power cord touches the speaker cable.
4> If not in use, please use a single speaker to connect a group of audio cables to test the car radio. The four-speaker cables are connected separately to see if there is any sound.
Q6. Why can't search FM?
1> No radio antenna inserted.
2> Please check if the radio antenna is plugged in. Please insert more antennas several times to make it well contacted.
3> The signal of your location is not good. Please go to a better place to test again.
4> The radio antenna on the car is broken/no effect, please replace the radio antenna and test again.
Warm tips before you order
About shipment:
1. Please confirm your address carefully once you place the order. We will send the products to the address you left to us. province, city, name, and zip code are needed.
2. we have warehouses in Spain, America, Poland, and Russian Federation, which arrive in most of the countries overseas within 3-7 working days.
3. Please contact us if you do not receive the products in 15 days, and please give us 3 days for checking.
4. All the goods will be sent out in 3 days. Because we need 1 day to send the goods to the warehouse, so the tracking No. will display till the second day. Alibaba will confirm your get the order automatically After 10 days. If so, your still can use your rights. Please do not worry.
About Payment:
1. We accept the payment method that the platform offered.
2. All major credit cards are accepted through a secure payment processor ESCROW.
3. Please make sure you read the entire description and agree to the transaction before buying.
About Returns:
1. A full refund will be given if items are returned in their original condition.
2. Merchandise that is damaged or missing components is not refundable.
3. Buyers are responsible for return shipping with proper packaging.
4. Once receiving the items, we will refund you immediately.
About Feedback:
1. We rely on our reputation and customer satisfaction to succeed. your feedback is extremely important to us. 5 Stars feedback to us if you are satisfied with our goods and service, please.
2. We care about our value customers and will always do our best to help you.
3. Please give us the opportunity to resolve the problem before leaving any negative feedback or opening any dispute. We understand the concerns and frustration you may have and will do our best to solve the issues.