1.Q: Can you provide free sample?
A: We provide existing samples for free, but freight will be on your side.
B: For customized sample, we will charge sample fee and will refund you when you place order.
2. Q: What's your MOQ?
A: For stock goods, we can sale it in 1 piece or 1 set. Regarding to the OEM & ODM order, it depends on the specific products
3.Q: What is your delivery time?
A: It is about 1-7 days for inventory goods after received your payment.
B: For OEM orders, it is about 35-45 days after your confirmation of mass production samples and also it depends on the products and your purchase quantity.
4. Q: What’s the payment term?
A: We usually do T/T, 30% deposit before producing, 70% balance before shipping. Moreover, we also accept L/C, B/L, West Union (USA), Alibaba Trade Assurance
5. Q: What is your trade terms of delivery?
A: EXW, FOB, CFR, CIF, DDU, DDP
6. Q: Which port will you ship the goods?
A: We usually do EXW and FOB Ningbo, but we also can ship the goods according to your needs, like Shanghai and Shenzhen.
7. Q: Are you a trade company or a manufacturer?
A: We are both Trade Company and manufacturer. We are an ISO, EN71-3, ASTMD-4236, MSDS approved manufacturer specialized in liquid chalk marker, acrylic paint marker, watercolor brush pen, chalkboard label, wall sticker products. Beside this, we are also a professional office and school supplies, art paint supplies and DIY crafts supplier.
8. Q: How can you assure the quality?
A: We have strong in line quality management system and professional inspection department to do the inspection before shipment. And we also accept your designated third party to do the inspection.
9. Q: Are your products safe for consumers?
A: We are doing business with world top 500 companies in Europe and USA, like Walmart, Tesco and Office Depot, their safety standards are quite high, so you do not worry about it.
10. Q: If you are not satisfied with products, what should we do?
A: If it's is really the product quality problems of our products, we'd like to remake it for you. If it's samples, we can resend it to you.
11. Q: Do you accept small order?
A: Yes, we accept small order for some of our products not only the stock goods.