Q1: Can I have a sample ?
A:Yes, samples could be prepared and sent to you within 1-3 days .
Q2:What about the lead time ?
A: Normally is 30 days based on our standard quantity such as 1000pcs. But could be within 15days
if it is RTS order .
Q3: Do you have any MOQ limit for order ?
A: At least 1000 sets
Q4: Where is your Shipping Port?
A: Our shipping port is Ningbo, so our quotation is based on FOB Ningbo.
Q5: How to proceed an order ?
A: 1st, we need your offical order to specify your requests.
2nd, we need your deposits to make order arrangement.
3rd, we will arrange to buy raw material, spare parts, and packages ,etc .
4th, we will make mass production or make assembly, then pack them, and load into master cartons.
5th, we will ship mass production to you with the instruction from your forwarder.
Q6, Is it OK to print my Logo on?
A: Yes, please specify when you placed the order, and also need to send us your logo file in AI form .
Q7: Do you offer guarantee for products?
A: Yes, normally our products could be one year warranty.
Q8: What shall we do after the deal finished ?
A: 1st, finish the balance payment as the order confirmed.
2nd, write your good comments.
Q9: How can we make complains if the quality is not good?
A: You can email to email box : info@wokakitchen.com. We have our service person wil reply
and solve the problems.