Below clauses are only for the products have been bought from TC :
* Within Warranty Period ,maintenance and repair services are for free due to quality defects of the machine by email, &videos and we will prepare some spare parts for you before shipping according to your based profiles . While, maintenance cost and raw materials should be charged coz of artificial reason damaged
* Within warranty period ,We can provide the free training courses about the Operation Instruction and Daily Maintenance work when you come to china except other expends.
* Technical warranty and debugging cost : Within warranty period ,if you ask us to send the technicians to debug machine only if you agree to pay for them their traveling, return-tickets, food & accommodation and visa application spending and daily cost and translator , (For daily cost of engineers , we should charge xxx/day per person ), we will let you know how long we should take according to the quantity of machines and that you bought in total and your based profiles , We should decide all details and receive all payments before sending, (ps :during conora virus period , our engineer can not go aboard )
* The quality warranty of machines components : Within warranty period ,The problems are caused by machine itself ,We will send you free components to you without loading return transportation fee . if the problems are caused by human being ,you will charge the fee of components and return transportation fee .
* Quick response upon receiving the customer’s complaints, and shall endeavour to solve your problems within 24 hours.
* TC-Group is always aiming for providing you the First-Rate-service ,any dissatisfaction , pls feel free to contact with us