Q1. Can I provide sample orders for your products?
A: Of course, you can check our quality before ordering.If you have any requirements, please contact us.
Q2. What is your delivery time?
A: It depends on the order quantity. Usually, it takes about 7-10 days after receiving the small deposit. Bulk ordering takes 20-25 days (more than 10,000 pieces per watt).
Q3. Do you have a minimum order quantity requirement? Can you accept mixed goods for FCL orders?
A: We have low MOQ requirement for 100 pcs. We prefer you can mix items for FCL order for save both side cost.
Q4. How long will it take after placing an order?
A: Depends on the order volume. We will ship most online wholesale orders within 5 days of receiving payment.
Q5. Does your lighting equipment have CE or more certificates?
A: Yes, we have CE, RoHS, FCC, ETL, DLC and etc. We also have an ISO 9001 certificate...
Q6. How to ensure product quality?
A: Our factory was established in 2004, and our factory will inspect each lamp 4 times. At the same time, we have a professional quality control team responsible for checking and controlling all orders from raw materials to finished products. All products will undergo high-pot test and lighting aging test.
Q7. What kind of customers and what kind of companies do you work with?
A: We have more than 10 years of export experience and serve more than 100 customers, such as retailers, wholesalers and online store owners.
Q8. Which packaging product do you usually use?
A: Usually we provide brown packing box, and customized color box packaging as per customer's request.
Q9. What is your payment method for accepting full payment?
A: Provide a variety of payment methods, including PayPal, Visa, MasterCard, Alibaba Trade Assurance, Western Union and T/T wire transfer.
Q10. Is it possible to put our logo on your product or product packaging?
A: Of course, we have a factory, welcome to customize your brand, LOGO, color, product manual, packaging, etc. but there is MOQ for different led lights.
Q11. How Can I order?
A: For items in stock, click "Start Order" and pay directly! (Enter the quantity, select your country, and then you can see the total price) Please be sure to write your name, address, zip code and phone number for delivery!
Q12. Why do our customers choose us?
A: Reply <3 hours.
Delivery time> 99%.
Quality control> 99%.
After-sales service> 99%.
100% QC inspection before timely delivery.
Q13: Can you OEM for me?
A: We accept all OEM orders, just contact us and give me your design. We will provide you with a reasonable price and make samples for you as soon as possible. MOQ varies from different style.
Q14: Do you offer guarantee for the products?
A: Yes, we offer 3-7 years warranty to our products.
Q15: How to deal with the faulty?
A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.