We value our customers and our feedback rating as well. We try very hard to give accurate descriptions.
If we err by missing a problem with the item, please allow us the opportunity to correct our mistake by contacting us before giving us negative or neutral feedback ratings. If we don't know you aren't pleased, we cannot make a correction. Please read our description for any defects in the items. We do sell quite a few pre-owned items that come from various sources, thus we cannot guarantee that they are from a smoke free or pet free environment.
Thank you!