Q1: Can I get samples?
A: Yes, samples for free, the shipping cost on you.
Q2: How to start orders or make payments?
A: Proforma invoice or Alibaba Trade assurance order for your confirmation, then pay via T/T or Alibaba Trade Assurance.
Q3: How to confirm the Product Quality before placing orders?
A: Free samples for quality checking. Production sticks to AQL quality standards or clients' specifications and requests.
Q4: What's your MOQ?
A: One carton for stocked products. To customize, different products have the different MOQ. Pls. check the product detail or ask our sales people.
Q5: Can you provide OEM &ODM service?
A: Yes, warmly welcome, with existing moulds or developing new moulds when necessary!
Q6: How about leadtime and shipping?
A: 1-7 days for stocked goods; 15-30 days for customized production depending on products. Shipping time:7-12days by Air, 18-30 days by sea. Ok to offer Door to door shipping service with destination customs tax/tarriff informed.
Q7: How do you treat quality complaint?
A: First of all, our quality control will reduce the quality problem to close to zero(0%). If there is a real quality problem, we will replaceproducts for replacement or refund your loss.