Q1: Are you factory?
A1: Keheng is high-tech enterprise integrating research, development, manufacturing, sales of rechargeable Lithium Ion batteries, battery packs, battery control systems. We have battery factory in Hefei, a total area of 300 thousand square meters, more than 500 employees.
Q2: What certificates do you have?
A2: ISO 9001, ISO14001, OHSAS18001, CE, CB,BIS, KC, RoHS,MSDS, UN38.3, IEC62133 and Reach etc certification.
Q3: What's the main product in keheng battery?
A3: 18650 Rechargeable battery, Li-ion battery, LFP Battery, battery pack.
Q4: Can I have a sample order?
A4: Yes, we accept sample order to test and check quality. For exit KH battery, we provide free samples for samples.For customized samples,please contact us, Anyway, batteries can be made as require.
Q5: Do you have MOQ limit?
A5: For KH battery,No MOQ. For customized battery,we have MOQ limit for mass production, but it depends on battery model. Please contact us for details.
Q6: What is the price of your service?
A6: The exact price can be offered when the details of your goods finalized,like weight,volume,loaded city and destination city.
Q7: Which payment ways are available?
A7: For sample order or small order,you can make payment through our Paypal account or place order online directly through alibaba trade assurance For decent order,40% T/T deposit payment in advance,balance payment before shipment.
Q8: What is the lead time?
A8: Generally, battery will be shipped via Express, such as DHL, TNT, FedEx and UPS, delivery time is 3-5 work days. Airline and sea shipping also available. About details, please feel free to contact us.
Q9: Can I get a lower price if I order large quantities?
A9: Yes, cheaper prices with more bigger size orders. Please contact with us for details.
Q10: What about after-sale service?
A10: Our QC department will check each battery one by one before shipment,100% high quality guaranteed. If there is any problem on quality,we will provide you free battery replacement for each defective battery.