Q: Are you factory?
A: Yes, exactly. We are specializing in the cold & hot therapy compress products since 2011. Our production base in Shanghai covers around 5000m2, over 150 workers , 12 production lines ,more than 100,000pcs daily output.
Q: Is OEM available?
A: Yes, customized items are always available. Professional R&D and Production development team are ready to supply customized solutions.
Q: How long does it take to make a sample with customized logo?
A: Normally 3-5 days.
Q: Do you provide free samples?
A: Yes, of course. We are willing to send you samples for the quality evaluation.
Q: Is trial order acceptable?
A: Yes, a trial order with lower MOQ is always accepted for quality and market evaluation.
Q: What certificates do you have for your products?
A: Our products are certificated with EN71-3, MSDS, California 65, CPSIA, TRA etc. And our factory is approved by CE,ISO13485,GMP, BSCI, RSWA etc.
Q: What are your acceptable payment terms?
A: L/C at sight or T/T.
Q: What is your advantage?
1, QUALITY FIRST : 100% pressure testing, 100% traceable production system, 10-years’ experience of hot/cold pack.
2, FAST RESPONSE : Reply your enquiry within 12 hours by our sales team.
3, ATTENTIVE SERVICES : Free sample, OEM service, trial order support is always available upon your request.
4, PROFESSINAL CUSTOMIZED SOLUTIONS : Our R&D and production development team is ready to support any of your idea.
Q: How long is the delivery time?
A: Nornally It takes 15-35 Days, depends on different items. For more information, pls contact with call 86 -21 -59588128
Q: Do you have any warranty for products?
A: Of course, we do. We have the FQC to each order and all the orders are 100% traceable. Factory inspection report is ready for you and you are welcome to contact us after sales services for product problems.
Q: Did you cooperate with any famous company before?
A: Wal-mart, Walgreen, Carrefour, Target, Tchibo, DM, Disney, ect.