2. who are we?
We are based in Guangdong, China, sell to Domestic Market(30.00%),Southern Europe(20.00%),North America(10.00%),Western Europe(10.00%),South America(10.00%),Southeast Asia(10.00%),Central America(5.00%),Eastern Asia(5.00%). There are total about 300 people in our office.
3. how can we guarantee quality?
Always a pre-production sample before mass production;
Always final Inspection before shipment;
4.what can you buy from us?
Tuya smart home security alarm system,security camera,alarm for home
5. why should you buy from us not from other suppliers?
With more than 15 years R&D experience of alarm system, Smartrol Steped into new stage in 2019, we developed TUYA smart, OEM traditional GSM/4lte security alarm system, Security IP camera as our fist product line. Welcome to online/offline distributors.
6. what services can we provide?
OEM
1. Customized product LOGO
2. Customized packaging
3. Customized packaging materials/patterns
4. Customized instruction manual
5. Customized APP (Need work with Tuya R&D)
PS: 1~4 customizations for free when order QTY above 500 kit.
ODM
Your thought + Our R&D Team = Your Ideal Product
Accepted Delivery Terms: FOB,CIF,EXW,DDP,DDU,Express Delivery;
Accepted Payment Currency:USD,CNY;
Accepted Payment Type: T/T,PayPal,Western Union,Cash;
Language Spoken:English,Chinese
7. What's the lead time?
Sample order: 3 working days
QTY under 1K: 7~10 working days
QTY under 5K: 15~20 working days
OEM packing: 5~15 days more (Logo/ Packing design)
More details pls contact us :)
8. What's the payment term?
a. 100% TT in advance for orders lower than 10K USD
b. 70% deposit and 30% balance before shipment for orders higher than 10K USD
c. Can be negotiated for orders higher than 20K USD
d. Packaging: neutral box, label and manual, ect.
9. How long will your after-sales support last?
18 months since the goods leave factory (Returns and exchanges).
Lifelong remote technical support~
10. How about the Shipping?
Depends on your emergency level.
Air shipment: 3~5 working days
Sea shipment: 2~8 weeks
We have reliable freight forwarder, more shipping method pls contact us :)