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1. Warranty
12 month for host machine, Lifelong Maintenance Service.
2. Once the machine have any malfunction during the operation, how to do?
Please rest assure if you met such problem, because KES has a professional after-sale service team which can reach you immediately and solve the machine’s problem within 1-3 days.
3. If the machines broken during the shipment, how to do?
Generally there will be transportation insurance in the shipment, once there is any damage during the transportation, KES will help you to solve the claims with the insurance companies to collect your money back in time.
4. Can you do OEM/ODM?
KES got , ISO13485, TUV Medical CE, ROHS etc certifications.
1.What is the Payment Terms?
Re: T/T (Wire Transfer), Western Union.
2. How do you delivery the machine?
Re: By door to door service, say DHL,UPS,TNT,FEDEX,etc ,Or air cargo.
3. What about the delivery?
Re: About 14 working days.
4. What’s your warranty?
Re: 12 months for host machine.
5. Do you offer clinical training?
Re: Yes .Welcome to our company for free and professional training.
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