Q1: Can you offer OEM/ ODM service?
A1: Yes, we have rich experience in offering OEM/ODM service.
Q2: Can I mark the products and package with our own brand?
A2:Yes, we can mark your products and package with your own brand.
Q3: What is your MOQ? Can we get a small order for the first time ?
A3: Our MOQ is based on the price, the lower quantity the higher price, we can accept mix trial order, please confirm details with us.
Q4. Can I have my own design?
A4:Yes, we offer OEM service and make new design & mould for you if the order reaches a certain quantity.
Q5: What's your delivery time?
A5: Usually the production time within 35-40 days after the payment confirmed. If meet urgent order, we also will try our best to support customer early shipment.
If your goods is large, we will send it to you by sea, then we can quote the price to you, and you can choose whether use our forwarder or yours.
Q6: Can the price be cheaper?
A6: The price depends on your demand (size, quantity). Usually, you can get much better price with large qty orders.
Q7. How does your company do regarding quality control?
A7: Quality is priority. Robustworks People always attach great importance to quality control from the very beginning to the end of the production. Our QC team will do strict quality control inspection before shipment to assure the quality.
Q8:How do you make our business long-term and good relationship?
A8:We keep good quality and competitive price to ensure our customers benefit. We respect every customer as our friend and we sincerely do business and make friends with them.