Q1:Are you a factory or trading company? We are the manufacturer, and have been in industry for more than ten years. Q2:What is your company service? 1.SINOPED provide one-stop service(pre-sale,production,packing&after-sales) and we have independent R&D and design team to help customer solve pre-sale questions what they concern about. 2.At the same time,we will combine our own equipment to demonstrate to customers at sight. During the equipment production process,we will continue to contact customers,and double confirm question. 3.When machine finish production,we will show customers for final confirmation. For Package,we will adopt to standard woodencase,also will make waterproof treatment inside. Q3:What is your company after-sales? For after-sales,SINOPED provide free parts and parts delivery, when manufacture defects has been detected during normal operation (vulnerable parts not included) under warranty period. And SINOPED will arrange engineer to answer customer question for install,debuging,etc all the time. If necessarry,we will arrange video online to guide customer,also will arrange translator that customer can be better understand. Q4:Do you have quality warranty? Yes,we provide quality warranty 1 year under normal conditions,and we will provide extra spare parts for new customer. At the time,batch purchase our company equipment,we will provide 2-3 years warranty. Q5:Can you make products with our brand? Sure,we are welcome to cooperate as OEM service.