Q1: Are you a factory or trading company?

A: We are one top 10 Android TV Box manufacturer in China, our factory located at Room 616, 6F,                    C Building, Huancheng South Road, LongGang District, SZ, GD, CN. Warmly welcome to visit. : D

Q2: How do I trust your company?

A: We are 5-years gold supplier in alibaba, you can check all our company infromation from this      Alibaba website: https://szwf.en.alibaba.com, especially for our company's video introduction. 

Also, you can pay by Alibaba(Trade Assurance) or PayPal, which both protect buyer's purchase.

Q3: How long I can get the goods?

A: For Regular models, 1-2 working days after payment. We have full stock for most models.

    Delivery time: DHL: 2-3 days; FedEX: 3-6 days; UPS: 4-9 days; TNT: 3-5 days; Euexp: 7-11 days.

Q4: Can I have a sample before make bulk orders?
A: Yes, you just need to pay for shipping cost for the sample, and we will return that fee when you 

make bulk orders.

Q5: Can you help installed my apps for me?                                                                  A:Yes, not only apps, any boot logo, boot animation, UI, homepage you want, all can help do for you.

Q6: What's the warranty of your TV Boxes? 

A: All our products have 2-year warranty and we provide permanent and strong technical support,            if there has no man-made problem, we will replace or repair the devices for you freely.

Q7: Can you help print my logo or company name on TV box or Package box?
A: Yes, but there has different MOQ, it depends on product models. Before mass production, We          will send you sample photos for your last confirmation.

Q8: How much you will declare products to our custom?
A: We usually help customers declare very low value to the customs in order to help reduce custom tax, any value we can help declare for you, just let us know your need. : D