2, Why the flame is not on right after the ignition rod getting red?
Answer: Because it will take time to let the fuel pump into the burning chamber, so when the ignition rob getting red, the fuel is still not arrive at the chamber, please don't turn off the burner at this situation, just wait, the ignition rob will getting red for three times. When the fuel run into the chamber, it will be light up the burner.
The ignition process will take about 2~3 minutes upon the burner size. Long size burner take longer time, short size burner take shorter time.
3, Why the flame is full over the chamber at beginning, but later on it become to a small flame in center of the chamber only?
Answer: We have set the burner a ignition beginning model, that is only pump very few fuel into the chamber at first 4~5 minutes.
This setting is for safety consideration that no overflow in the chamber. At beginning the burning chamber temperature is low, and it take time to ignite successfully, so the fuel consumption is also low. Even setting like this, there are still lots of fuel inside the chamber before fire is on, so as soon as the fire is on, the flame will full over the chamber as fuel is all over the chamber. Right after the fuel is consumption, the flame will stay at our define setting for beginning at the smallest flame size.
4, Why the fire is not become large after adjust the flame size to largest model (After pressed the + button)?
Answer: We have set the burner a ignition beginning model, that is only pump very few fuel into the chamber at first 4~5 minutes.
After 4~5 minutes, the flame adjustment will be reflected. For example you setting to largest flame size as soon as you start the burner, it will change to large flame size after 4~5 minutes, no need consumer to press + button again.
5, Why the arrow button blink for 10 minutes after turn off the burner? And no response to any operation on the button or remote control?
Answer: This is for safety consideration as it's dangerous to light up the burner again if the burning chamber is high
temperature. We have setting the safety cool down model that no response (cannot restart the burner ) for 10 minutes after the burner turned off. And have the arrow button blink for 10 minutes to identify it safety cool down status.
If consumer want to restart the burner, please wait the button blink stop.
If no need to restart the burner, just let it blink, the burner actually already turned off now.
6, Why the flame is amesiality of the chamber, the another end without flame?
Answer: Please make sure the burner sitting in horizontally, if it's not sitting in horizontally, the flame will be deflected to
the lower end.
Also, please make sure the flame is not affected by the wind.