1 How can I get the price?
⦁ We usually quote within 24 hours after we get your inquiry(Except weekend and holidays).
⦁ If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote.
2 Can I buy samples placing orders?
⦁ Yes.Please feel free to contact us.
3 What is your lead time?
⦁ It depends on the order quantity and the season you place the order.
⦁ Usually we can ship within 5 weeks small quantity,
and about 6 weeks for larger quantity, starting from day we receive the advance payment.
4 What is your payment term?
⦁ TT or L/C at sight
5 What is the shipping method?
⦁ Considering that we sell EX WORK, your orders can be shipped by sea,by air or by express(EMS,UPS,DHL,TNT,FEDEX and ect). Please confirm with us before placing orders.
6 How do you make our business long-term and good relationship?
⦁ We invest a lot in Quality Control and always do all our best to assure competitive prices. Customer's satisfaction is a must for us.
⦁ We treat each single customer as a member of our team, because we belive that if they are successful, we will be also succesful at the same time.
7 What are your standard claim procedures?
⦁ The NOVALUNA products are subject to the EU warranty and regulations. Any quality claim shall be reported to the company within 24/48 hours from the delivery.
⦁ The Claim Report shall include a brief description and some pictures of the details.
⦁ Considering we sell only EX WORK, Novaluna will not be responsable for any kind of damages caused by transport and warehouse handlings.