Q: Are you manufacturer?
A: Yes, we are factory, and have more than 10 years experience in this field.
Q: How to open the lock if the card is not work or there is something wrong with the electronic part?
A: Each lock are equipped with 2 mechanical keys, you can open door with those keys.
Q: What should do when battery is run out?
A: The lock will beep to prompt when power is low, please change the battery when it alarm. You can still use the card open about 200 times when it prompt. If the battery is not work, you can use backup key to open the door.
Q: If logo print is available?
A: Yes, we can help to print your logo on the lock and OEM/ODM service are welcome.
Q: Is your software free and easy to use?
A: Our software is free and we have manual to teach you how to use it.
Q: What's the delivery time?
A: Sample within 3 workdays, quantity order takes about 7~15 days.