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Q1: Who are we?

A1: Pentasmart integrates R&D, production and sales, which is specialized in personal health-care products from individual body massage application (head, eye, neck, back, knee, leg, foot, etc.) to therapeutic device (lumbar traction device, etc.).

Q2: Are you a trading company or factory?

A2: We are factory, but we have export right to export directly.

Q3: Do you accept OEM&ODM?

A3: Yes, we provide OEM&ODM service. You could custimize logo, color, packing box and so on.

Q4: What is your MOQ?

A4: 1000 PCS.

Q5: How about your after-service?

A5: We have product guarantee for 1 year (functional issues of product).

Q6: Does your products get the certification?

A6: Yes, we got FCC, CE, ROHS, KC, PSE, BSCI, ISO13485, ISO9001 etc.

Q7: What is your price term and what kind of payments you can accept?

A7: Our price term is FOB, and we accept T/T, Credit Card, Western Union and Trade Assurance Order.

Q8: What is the shipping method? And do you have the cooperated shipping company?

A8: Yes, we have cooperated with the professional shipping company, and small orders can ship by Express (DHL, UPS, FEDEX), and big orders can ship by sea.

Q9: How long it takes to ship 1 sample to my country?

A9: Regular samples will be sent within 7 days, and the delivery time of customized samples will be extended according to specific requirements.

Q10: Is sample free of charge?

A10: No, you usually need to prepay the sample costs and freight before order. But we could deduct the sample fee in your future order.

Q11: How can we guarantee the product quality?

A11: We have a pre-production sample before mass production, and have a final inspection before shipment. Moreover, we have the laboratory to test full functions before shipment.