Q1: What is the scale of your company?
A1: We are one of the largest home appliance operators in China. There are 13 home appliance brands authorized worldwide, and more than two hundred categories of products. It also has its own air-conditioning factory to do OEM.
Q2: What is your minimum order quantity
A2: Usually, we order at least 1~2 pieces per package. The more quantity you order, the more discount we can offer
Q3: How long is your warranty period?
A3: 1 year. (Usually we send customers 1% of wearing parts for free.)
The compressor is guaranteed for 5 years.
Q4: What are your payment terms?
A4: T/T 30% as a deposit, 70% before delivery. Before you pay the balance, we will show you the photos of the product and packaging.
Q5: What is your delivery time?
A5: Generally speaking, it will take 20 to 60 days after receiving your prepayment. The specific delivery time depends on the items and quantity you ordered.
Q6: What is your sample policy?
A6: We can provide samples, but the customer must pay the sample fee and courier fee.
Q7: What kind of voltage and frequency can be used?
A7: 220V/50HZ& 110V/60Hz 220V/60HZare is available, or other according to customer requirements.
Q8: What is the defect compensation policy?
A8: During the warranty period, if there is any problem with the goods, please let us know the detailed problem, we will help to solve it, we will conduct a comprehensive inspection during the production process, and we will also provide 0.3% bulk order for spare parts.
Q9: What are your packaging conditions?
A9: Usually, we pack the goods in a neutral white box and a brown carton. If you have a legally registered patent, we can pack the goods in your brand box after receiving your authorization letter.
Q10: How do you make our business long-term and good relationship?
A10: We maintain excellent quality and competitive prices to ensure that our customers benefit;
We respect every customer, such as our friends, we do business sincerely and make friends, no matter where they come from.