Q1: What is the advantage about your company? A1: We are professional exporter of veterinary equipment and pet grooming products with 15 years' rich experience. We can give your suitable suggestions and solutions.
Q2: What's your MOQ?
A2: Our MOQ is 1 unit for most models.
Q3:Is there a discount?
A3: Different quantity has different discount.
Q4: Can I get some samples?
A4: Yes, sure. But i am afraid you have to pay for the samples cost and the shipping cost.
Q5: How to confirm the Product Quality before placing orders?
A5: You can buy 1 pc sample firstly. Or you can send us your detailed specifications and requests, we will customzied the products according to your requests.
Q6: How do you treat quality complaint?
A6: First of all, our quality control will reduce the quality problem to near zero.
If there is a real quality problem caused by us, we will send you free accessories for replacement or refund your loss on the basis of providing the video or photos;
If any damage caused by shipping forwarder, please help to take video or photo at the first time at the port before you accept it. We will talk to forwarder directly to solved it.
Q7: What is your warranty?
A7: Most of our products warranty are 1 year or 2 years for free, and a life-long maintenance.
Q8: How about delivery leadtime?
A8: Delivery lead time: Usually about 7-25 working days after payment confirmed.
Q9: How to start orders or make payments?
A9: Proforma invoice will be sent firstly after confirming your order, it will enclosed our bank information. Payment by T/T, credit card, Western Union or Paypal, etc.
Q10: How to contact us ?
A10: You can chat with us by Trademanager, Online messages, etc.
You can choose your interested products and send an inquiry, dial our telephone directly, or send an email to us directly, you will get our reply within 8 hours.
